HINT Home Intelligence

Hint Privacy Policy

Last Updated: June 2, 2026

Introduction

This Privacy Policy describes the privacy practices of Home Hub Labs Inc. (“Hint,” “we,” “our,” or “us”) in connection with the Personal Information we collect through our website, mobile application, and any other online service provided by us that links to this Privacy Policy (collectively, the “Service”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use the Service. By accessing or using the Service, you acknowledge this Privacy Policy. If you have questions about this Privacy Policy, you may contact us at [email protected].

Updates to This Policy

We may update this Privacy Policy based upon evolving laws, regulations, and industry standards, or as we make changes to our Service. We will post changes to our Privacy Policy on this page and encourage you to review our Privacy Policy when you use our Service to stay informed. We will take appropriate measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Privacy Policy, you should discontinue your use of the Service.

Children

The Service is not directed to, and we do not knowingly collect Personal Information from, anyone under the age of 16. If we learn that we have collected Personal Information from a child under 16, we will delete that information. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, or if you believe we have inadvertently collected Personal Information from a minor, please contact us at [email protected]. We will delete such information from our files as soon as reasonably practicable.

Personal Information We Collect

Information You Provide Us

We may collect information that personally identifies you or that may be used to personally identify you (“Personal Information”) when you use our Service. This includes:

  • Account data – your legal name, email address, phone number, date of birth, residential address, and other profile information you provide when creating or managing your account.
  • Home information – details about your property that you submit in connection with our home management features, including information used for maintenance tracking, insurance optimization, utility management, and repair referrals.
  • Reviews – if you choose to leave a review for our Service or for any third-party home-related service providers, your review will be visible to other Hint users (displayed using only your first name and the initial of your last name).
  • Messages – messages you send to us or to other users through the Service.
  • Communications and contact data – when you contact us through our website, via email, by post, on social media, or otherwise, we receive your contact information and the content of your communications.
  • Marketing preferences – when you share your preferences for receiving marketing communications, we store that information.

Information We Automatically Collect

When you visit or use the Service, we may automatically collect certain information about your device and your interactions with the Service. This includes:

  • Device data – your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers (including identifiers used for advertising purposes), language settings, and network information.
  • Online activity data – pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.

Information We Collect from Third-Party Sources

We may also collect Personal Information about you from third-party sources, including:

  • Public sources and risk prevention databases – including property tax databases that provide information about your home such as date of construction or purchase, number of bedrooms, and square footage.
  • Marketing partners – including social media companies and other advertising service providers. For example, if you communicate or engage with us on social media, we may receive information about your profile and engagements. We may also obtain Personal Information from other third parties that help us advertise our Service, such as marketing partners and publicly available sources.
  • Third-party login providers – our Service allows for authentication via third-party services. When you link, connect, or log in to the Service with a third-party service (such as Google, Facebook, or Apple), you direct that service to send us information such as your registration, name, email address, and profile information.

Cookies & Similar Technologies

We use cookies (small, often encrypted, text files that are stored on your computer or mobile device) and similar technologies (“Cookies”) to provide you with certain functions on our Service and to help collect data. This section explains how we use Cookies to collect information about the way you use our Service and how you can control them.

How We Use Cookies

We use Cookies to track how you use our Service by providing usage statistics. Cookies are also used to deliver our information (including updates) and allow account authentication to you based upon your browsing history and previous visits to the Service. Information supplied to us using Cookies helps us to provide a better online experience to our visitors and users and to send marketing communications to them, as the case may be. We may combine the information we collect from Cookies with Personal Information that we have collected from you to learn more about how you use our Service and to improve it.

Types of Cookies

We use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on our Service can be grouped into the following categories:

  • Strictly Necessary: These Cookies are necessary for the Service to work properly. They include any essential authentication and authorization Cookies for our Service.
  • Functional: These Cookies enable technical performance and allow us to remember the choices you make while using our Service, including any preferences you set. They also include sign-in and authentication Cookies and IDs that enable you to return without additional sign-in.
  • Performance/Analytics: These Cookies allow us to collect certain information about how you navigate the Service. They help us understand which areas you use and what we can do to improve them.
  • Targeting: These Cookies are used to deliver relevant information related to our Service to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit our Service. Some of these Cookies on our Service are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to our Service.

How to Control and Delete Cookies

Cookies can be controlled, blocked, or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your Cookie preferences across these environments.

Find out how to manage Cookies on popular browsers:

If you are using a mobile device to access the Service, you will need to refer to your instruction manual or other help/settings resource to find out how you can control Cookies on your device. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Please note that if you restrict, disable, or block any or all Cookies from your web browser or mobile or other device, the Service may not operate properly, and you may not have access to our services available through the Service. We are not responsible for your inability to use our Service or any degraded function you may experience that may be caused by your settings and choices regarding Cookies.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

How We Use Personal Information

We use your Personal Information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

  • To provide, operate, and improve the Service;
  • To allow you to create an account and manage your home using our AI-powered home management features, including maintenance tracking, insurance optimization, utility management, and repair referrals;
  • To establish and maintain your account on the Service;
  • To communicate with you about the Service, including by sending you announcements and administrative messages;
  • To personalize your experience with the Service and communicate with you;
  • To send you marketing and promotional communications, where permitted by applicable law and consistent with your preferences;
  • To administer promotions and surveys;
  • To provide support and maintenance;
  • To respond to your requests and feedback;
  • To protect the integrity and security of the Service and to investigate, prevent, or take action regarding suspected fraud, illegal activity, or violations of our policies;
  • To enforce our Terms and policies;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • To comply with legal obligations; and
  • With your consent.

How We Share Personal Information

We may share Personal Information with the following categories of recipients:

  • Service Providers – companies that help us operate our business, such as payment processors, data hosting providers, customer relationship management providers, analytics providers, email and SMS marketing providers, customer support platforms, and cloud storage providers, each of which is contractually restricted to using your Personal Information only to provide services to us.
  • Home Service Partners – when you use our Service to identify home insurance options, request repair referrals, or explore utility services, we share your Personal Information with the relevant providers that offer the services you select.
  • Legal and Safety Disclosures – where required by law, legal process, or to protect the rights, property, or safety of Hint, our users, or others.
  • Business Transfers – if Hint is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your Personal Information may be transferred as part of that transaction.

We may also disclose aggregated, anonymized information, or insights based on such anonymized information, to selected third parties, including analytics and search engine providers, to assist us in the improvement and optimization of the Service. In such circumstances, we will not disclose any Personal Information that can identify you personally.

Payment Processing

We use Payment Card Industry Data Security Standard (PCI-DSS) compliant third-party payment processors to handle payment transactions made through our Service. Payment method details you provide, including payment card information and billing address, are sent directly to these third-party processors and are not stored on our servers. Our staff do not have access to your full payment card details. Please review the privacy policy of the applicable payment processor for more information about how they collect, use, and process your payment information.

Use of AI Technologies

We utilize AI and machine learning tools in our Service that may process your Personal Information. We use these technologies to deliver and improve our AI-powered home management features, including maintenance tracking, insurance and utility optimization, and repair referrals. Specifically, AI tools may be used to:

  • Enhance your experience, including determining the order of content and recommendations you see and summarizing information relevant to your home;
  • Interact with you, answer your questions, and assist you through chatbots and virtual assistants;
  • Personalize your experience, such as suggesting tailored home maintenance schedules, utility savings opportunities, insurance options, and contractor recommendations based on your home profile, activity, and preferences; and
  • Summarize, analyze, and aggregate data derived from your Personal Information for internal business purposes, including reporting, trend analysis, and operational optimization.

No decisions regarding your eligibility for services or any other material determination are made solely by AI without human review and oversight. Any AI service providers that process your Personal Information on our behalf are bound by contractual obligations to maintain the confidentiality and security of such data and to process it only in accordance with our instructions and applicable laws.

Privacy Technology Practices

Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Links to Third-Party Sites

The Service may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third-party websites, mobile applications, or online services, and we are not responsible for their actions. Other websites, mobile applications, and services follow different rules regarding the collection, use, and sharing of your Personal Information. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

Data Security

We employ a number of administrative, technical, and physical safeguards designed to protect the Personal Information we collect. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Service. Any transmission of Personal Information is at your own risk.

Transfers of Personal Information

If you are visiting and using the Service from the European Economic Area (“EEA”), please be aware that you are sending information (including personal information) to the United States where our platform’s servers are located. Our personnel operating outside of the EEA may process this information. The information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how we store it. These countries (including the United States) may not necessarily have data protection laws as comprehensive or as protective as those in your country of residence; however, our collection, storage and use of your personal information will at all times continue to be governed by this Privacy Policy. By supplying your personal information to us you expressly agree to the transfer of your personal information out of the EEA and to the processing of your information in the United States subject to this Privacy Policy.

Data Retention

Hint may retain your Personal Information for a period of time consistent with the original purpose of collection outlined in this Privacy Policy. We determine the appropriate retention period for data on the basis of the amount, nature, and sensitivity of your Personal Information processed, the potential risk of harm from unauthorized use or disclosure of your Personal Information, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements, such as applicable statutes of limitation.

Contact Us

For questions or comments about this Privacy Policy and our privacy practices, contact us at:
Email: [email protected]